Overview of Our Shipping Commitment
This Shipping Policy explains how we handle the shipment and delivery of orders placed through this website. We have written it in plain language because we believe that shipping terms should be easy to understand, not buried in legal jargon. By placing an order with us, you agree to the terms described in this policy. If you have questions after reading this page, you can reach us through the Contact page on this website.
We ship to customers in the United States and around the world. We do not charge shipping fees on any order, regardless of size, destination, or order value. We also cover any applicable duties, taxes, customs fees, or import charges that may arise during the delivery process. You will not be asked to pay any additional amount beyond the price shown at checkout. There are no hidden fees, no handling charges, and no minimum purchase requirements to qualify for free shipping.
Order Processing
When you place an order, our system begins processing it immediately. Processing includes verifying your payment information, confirming your shipping address, and preparing your items for shipment. We aim to complete this process and hand your order over to the shipping carrier within one to three business days. Business days are Monday through Friday, excluding federal holidays observed in the United States.
During periods of unusually high order volume—such as holiday seasons, promotional events, or product restocks—processing may take slightly longer than the standard one-to-three-day window. If we anticipate a significant delay in processing your order, we will notify you using the email address or contact information you provided at checkout. We will also provide you with the option to cancel your order if the delay is unacceptable to you.
We do not process or ship orders on weekends or federal holidays. If you place an order on a Friday evening or during the weekend, processing will begin on the next business day.
Once your order has been processed and handed to the carrier, you will receive a shipping confirmation message containing tracking information. This tracking information allows you to monitor the progress of your shipment directly through the carrier‘s website. Please note that tracking updates may take up to twenty-four hours to appear after the shipping confirmation is sent, as carriers need time to scan and register packages in their systems.
Estimated Delivery Timeframes
After your order has been shipped, the estimated delivery timeframe is six to twelve days. This estimate applies to destinations within the United States as well as international destinations. The exact delivery time depends on several factors, including the distance between our facility and your address, the efficiency of the carrier‘s network, weather conditions, and any customs or border processing requirements for international shipments.
For customers in the United States, delivery is typically completed toward the earlier end of the six-to-twelve-day range. For international customers, delivery may fall toward the later end of the range due to the additional time required for cross-border transit and customs clearance. In some cases, international deliveries may arrive faster than the estimate, but we provide the six-to-twelve-day range as a realistic expectation for all destinations.
We want to be transparent about something important: the delivery timeframe begins after your order has been shipped, not after your order has been placed. If you place an order and it takes two business days to process before it ships, the total time from order placement to delivery will be the processing time plus the transit time. We provide both timeframes clearly so you can plan accordingly.
Coverage of Duties and Additional Fees
One of the most common concerns with international shipping is the possibility of unexpected charges. A package arrives at the border, and suddenly the recipient is asked to pay customs duties, import taxes, value-added tax, brokerage fees, or other charges before the package can be released. We do not want our customers to experience that.
We cover all duties, taxes, customs fees, and import charges associated with your order. The price you pay at checkout is the final amount you will be charged for the products and their delivery. If a customs agency or carrier attempts to collect any fee from you after your order has been placed, please contact us through the Contact page with details of the charge. We will handle the matter directly with the carrier or agency and ensure that you are not required to pay any additional amount.
This commitment applies to all orders regardless of destination. Whether you are in a major metropolitan area or a remote location, whether your order is large or small, the same principle applies: you pay the price shown at checkout, and we take care of the rest.
Shipping Methods and Carriers
We select carriers based on the destination and the most efficient available route for your order. The specific carrier used for your shipment will be indicated in your shipping confirmation message along with the tracking number. We do not guarantee shipment via any particular carrier, as carrier availability and performance vary by region.
All shipments include tracking. If you have not received a tracking number within three business days of placing your order, please check your spam or junk email folder first. If you still cannot locate the tracking information, contact us through the Contact page and we will provide it to you.
We do not currently offer expedited shipping options. The free shipping service we provide is the only shipping method available at this time. We made this decision to keep our operation simple and our costs low, which allows us to continue offering free shipping to all customers. If expedited options become available in the future, we will update this policy to reflect that change.
Delivery Issues and Resolution
We understand that delivery problems can be stressful. A package that does not arrive, arrives damaged, or arrives with missing items creates inconvenience and frustration. We take these issues seriously and will work to resolve them as quickly as possible.
If your tracking information shows that your package was delivered but you did not receive it, please take the following steps. First, check around your delivery address—porches, mailboxes, building lobbies, or with neighbors—as carriers sometimes leave packages in unexpected locations. Second, contact the carrier directly using the tracking number to confirm the delivery details. If the carrier confirms delivery to your address and you still cannot locate the package, contact us through the Contact page. We will review the situation and determine the appropriate resolution, which may include a replacement shipment or a refund.
If your package arrives visibly damaged, please document the damage with photographs before opening it if possible. If the contents are damaged, retain the packaging materials and contact us through the Contact page. We may ask you to provide photographs of the damage so that we can file a claim with the carrier. Depending on the circumstances, we will arrange for a replacement or a refund.
If your package arrives with missing items, please contact us within a reasonable time after delivery. We will verify the contents of your order against our records and arrange for the missing items to be shipped to you at no additional cost, or issue a refund for the missing items if you prefer.
Address Accuracy and Changes
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before submitting your order, including apartment numbers, unit designations, postal codes, and any other details that may affect delivery. If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping costs for reshipment due to address errors may be the responsibility of the customer, though we will assess this on a case-by-case basis.
If you need to change your shipping address after placing an order, contact us through the Contact page as soon as possible. We will make every effort to update the address before your order ships. Once an order has been handed to the carrier, we are unable to change the address, and you will need to work with the carrier directly to arrange a redirect or intercept if the carrier offers such services.
Delivery Time Exclusions
The estimated delivery timeframe of six to twelve days does not apply to situations outside our reasonable control. These situations include but are not limited to: severe weather events that disrupt carrier operations; natural disasters; strikes or labor disputes affecting carriers or customs agencies; pandemics or public health emergencies; customs inspections that hold packages for extended periods; and other force majeure events. During such events, delivery may be delayed beyond the standard estimate. We will communicate known delays when possible, but we cannot guarantee delivery within the standard timeframe when circumstances beyond our control intervene.
Order Cancellation Before Shipment
If you need to cancel an order before it has shipped, contact us through the Contact page as soon as possible. We will attempt to cancel the order and issue a full refund if the order has not yet been handed to the carrier. If the order has already shipped, you will need to follow the return process described in our Refund Policy after receiving the order.
We process cancellation requests in the order they are received. While we make every effort to accommodate cancellation requests, we cannot guarantee cancellation if the order is already in the final stages of processing or has been handed to the carrier.
Contact for Shipping Questions
If you have any questions about this Shipping Policy or about the shipment of a specific order, please reach out to us through the Contact page on this website. Please include your order number in your message so that we can locate your order quickly and provide accurate information. We aim to respond to all shipping inquiries within one business day.
