Our Commitment to Fairness
We want every customer to feel confident when placing an order on this website. Part of that confidence comes from knowing that if something does not meet expectations, there is a clear and fair process for resolution. This Refund Policy explains how returns, refunds, and related matters are handled. We have written it in straightforward language because we believe that policies should be understandable, not confusing.
By placing an order with us, you agree to the terms described in this policy. If you have questions after reading this page, you can reach us through the Contact page on this website.
The Sixty-Day Return Window
We offer a return window of sixty days from the date of delivery. This means that you have sixty days after your order arrives to initiate a return request. The sixty-day window applies to all products sold on this website, regardless of category or price. We do not have different return windows for different products. The same sixty-day period applies across the board.
The sixty-day period begins on the date the carrier confirms delivery to your address. If you are unsure of the delivery date, you can check the tracking information associated with your order. If tracking information is unavailable or unclear, please contact us through the Contact page and we will help you determine the applicable date.
We chose sixty days because we believe it provides ample time for you to receive your order, inspect the products, try them, and decide whether they meet your needs. We do not want you to feel rushed. We want you to have a reasonable opportunity to evaluate your purchase without pressure.
Eligibility for Return
To be eligible for a return, the following conditions must be met.
The return request must be initiated within the sixty-day return window described above. Requests received after the sixty-day window has closed may not be eligible for a refund, though we will review late requests on a case-by-case basis and may make exceptions at our discretion.
The products being returned must be in a condition that allows us to verify their identity and quantity. For food products, this generally means that the items should be unused and in their original packaging where possible. However, we understand that customers may need to open packaging to inspect or try a product. Opened products may still be eligible for return if the return is related to a quality issue, a damaged item, or an error in the order. For discretionary returns where the customer simply changed their mind, we ask that the products be in a resalable condition.
The return request must include sufficient information for us to identify the original order. This typically includes the order number, the name used for the order, and the email address associated with the order. If you no longer have this information, contact us through the Contact page and we will help you locate your order.
Certain items may not be eligible for return for health and safety reasons. If a product has been opened and partially consumed, and the return is not related to a quality defect or an order error, we may not be able to accept the return. This is not a hard rule—we assess each situation individually—but it reflects the practical reality that food products cannot always be resold once opened.
How to Initiate a Return
To initiate a return, contact us through the Contact page on this website. In your message, please include the following information: your order number, the name on the order, the email address used for the order, the items you wish to return, and a brief description of the reason for the return. You do not need to write a lengthy explanation. A sentence or two is sufficient.
Once we receive your return request, we will review it and respond with further instructions. Depending on the circumstances, we may ask for additional information or photographs. If your return is approved, we will provide you with the return address and any other details needed to complete the return.
Please do not send products back to us without first contacting us and receiving return instructions. Returns sent without prior authorization may not be processed correctly or in a timely manner. We want to make sure your return is handled properly, and the first step is always to reach out to us.
Return Shipping Costs
For returns related to a quality issue, a damaged item, an incorrect item, or a missing item, we will cover the cost of return shipping or provide a prepaid shipping label where feasible. In these situations, the return is the result of an error or defect on our end or on the carrier‘s end, and it is fair that we bear the associated cost.
For discretionary returns where the customer has changed their mind or decided the product is not to their liking, the customer is responsible for the cost of return shipping. We do not charge restocking fees, but we do ask that the customer cover the cost of sending the items back. If this creates a hardship, please contact us and we will discuss options.
In some cases, for low-value items or for situations where return shipping would cost more than the value of the items, we may determine that it is more efficient to issue a refund without requiring the return of the products. This determination is made at our discretion based on the specific circumstances.
Refund Processing Time
Once we receive your returned items and verify their condition and identity, we will process your refund. The refund will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please let us know and we will discuss alternative arrangements.
The refund processing time is five to ten business days. This timeframe begins when we initiate the refund, not when you send the return or when the carrier delivers it to us. The five-to-ten-business-day period accounts for the time required for our payment processor and your bank or card issuer to complete the transaction. In some cases, the refund may appear in your account sooner than five business days, but we provide the five-to-ten-day range as a realistic estimate.
Please note that the refund amount will reflect the price paid for the returned items. Because shipping is free for all orders and we cover duties and fees, there are no shipping charges to deduct from the refund. You will receive the full product price for the items being returned.
Exchanges
We do not currently offer direct exchanges. If you would like to replace an item with a different product, the most efficient approach is to return the original item for a refund and place a new order for the desired product. This ensures that the new order is processed through the standard shipping and fulfillment system without delays.
If you are returning an item because it arrived damaged or defective, and you would prefer a replacement rather than a refund, please let us know when you contact us. We can arrange for a replacement shipment in many cases, subject to product availability.
Damaged or Defective Products
If you receive a product that is damaged, defective, or not as described, please contact us through the Contact page as soon as possible. We may ask you to provide photographs of the damaged or defective item so that we can document the issue and, if appropriate, file a claim with the carrier or manufacturer.
For damaged or defective products, we will offer you the choice of a replacement or a refund. If you choose a replacement, we will ship the replacement at no additional cost to you. If you choose a refund, we will process it according to the refund processing timeline described above. In most cases, we will not require you to return the damaged or defective product, as the cost of return shipping would likely exceed the value of the item.
Incorrect or Missing Items
If your order arrives with an incorrect item (a product you did not order) or is missing an item that you did order, please contact us within a reasonable time after delivery. We will verify the issue against our records and arrange for the correct or missing item to be shipped to you at no additional cost, or issue a refund for the affected item if you prefer.
We ask that you report incorrect or missing items within thirty days of delivery so that we can investigate the matter while the relevant records and carrier information are still accessible. Reports received after thirty days may still be honored, but the investigation may take longer.
Returns After the Sixty-Day Window
If you contact us after the sixty-day return window has closed, we will review your request on a case-by-case basis. We are not obligated to accept late returns, but we understand that circumstances sometimes prevent customers from initiating a return within the standard window. Factors we may consider include the reason for the delay, the condition of the products, and whether the products are still in a resalable condition. Our decision in these cases is final, but we will communicate it clearly and explain our reasoning.
Contact for Refund Questions
If you have any questions about this Refund Policy or about the status of a return or refund, please reach out to us through the Contact page on this website. Please include your order number in your message so that we can locate your order and provide accurate information. We aim to respond to all refund inquiries within one business day.
